Refund policy

Last updated: 27 August 2025

This policy applies to fees paid for training programs, workshops, chart lab evenings, and private chart reviews offered by SynapWork Trading Forum in Ho Chi Minh City, Vietnam.

1. Deposits

Group programs may require a 30% deposit to confirm a seat. The deposit is credited toward the total program fee. Deposits are refundable according to the cancellation timelines below.

2. Cancellation by participant — group programs

• 14 or more days before the first session: full refund of fees paid, including deposit.
• 7 to 13 days before: 50% refund of fees paid, or transfer to the next available cohort within six months.
• Fewer than 7 days before: no refund; one transfer to the next cohort may be offered at our discretion if we can fill the seat.

3. Private chart reviews

Cancellations with at least 48 hours notice receive a full refund or free rescheduling. Cancellations within 48 hours forfeit the session fee unless we can reallocate the slot.

4. Chart lab drop-in

Drop-in fees paid at the door are non-refundable once the session begins. If we cancel an evening due to facility issues, you receive a credit for a future visit.

5. Cancellation by SynapWork Trading Forum

If we cancel a program or session, you receive a full refund within 14 business days or priority placement in the next cohort, at your choice.

6. Partial attendance and work started

If you withdraw after a multi-session program has begun, fees for completed sessions and printed materials issued are non-refundable. Remaining unused sessions may be credited toward a future cohort within six months, minus a 15% administrative fee.

7. Non-refundable items

• Printed chart books and workbooks already collected
• Sessions marked as attended in our records
• No-show appointments for private reviews without 48 hours notice

8. Rescheduling

One free date change is permitted for private reviews with 48 hours notice. Group program transfers follow the cancellation tiers above.

9. Refund method and timing

Approved refunds are returned to the original bank transfer account within 14 business days. We do not refund to third-party accounts.

10. How to request a refund

Email info@synapworkgrid.click with your name, program name, payment date, and reason. Include the phone number +84838608406 in your message header if you need a urgent response. We confirm receipt within two business days.

11. Exceptions

Medical emergencies documented with a physician note may qualify for extended transfer options beyond standard timelines. Contact us to discuss.